I was at an event a few weeks back. I’d been learning something new, and during the feedback period, the teacher shamed me publicly for failing to “get” something she had reminded me of previously. Her words were to the effect: “I’ve told you about this before and you did it again”.
I did what I always do when I get criticized in this way: I put on a brave face, swallow my pride, and take in what she is saying. I also stuff down any feelings I might have of not being seen, and of being treated like a 12-year-old. It’s an old story for me – a seeming lack of justice. And I could have easily fallen into that particular self-pity hole.
There are 2 important things I learned from this experience:
Even while feeling the warmth of shame, I noticed that I wasn’t alone in feeling this. Everyone else in the room was feeling it too. The sudden silence and lowering of eyes indicated to me that we were all feeling the impact as shame.
That’s the first point: when I shame you in public, I shame everyone else in the room.
The person who shamed me is nice, good, smart, and caring. She’s someone I like and admire. Her intention wasn’t to shame me, but to give me honest feedback. Her mistake was in the way she delivered it.
The second point is that I’ve done the same to others. I’ve unintentionally shamed another person in front of others, with the same effect – the room goes quiet, eyes turned down.
There are other better ways of delivering a critique. Asking what was going on for the person, providing feedback on how that impacted other participants, followed by a query on what that person believes they can do next time.
Public shaming is rarely justified. It’s painful and leaves people feeling under-empowered. Far better to learn how to deliver criticism in a way that leaves the other person – and everyone else in the room – energized.
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Maryanne Nicholls is a Registered Psychotherapist. To find out more, gain access to her weekly newsletter, meditations and programmes, sign up at www.thejoyofliving.co .