Behavioural Ripples: Understanding the Impact of Our Emotions on Others

When we feel badly, we behave badly, often without knowing it.

I’m pretty sure all customer service reps understand this: the customer is already feeling badly and the less mature ones frequently try to take it out on the rep.

I was at one time one of those less mature ones, before I understood my impact on others. What I’ve come to appreciate since, is how often it is that people don’t understand their impact on others.

In my case, it was because I didn’t believe I had much impact – that I didn’t have much power in my life. It wasn’t until I felt my own power that I could begin to realize the power I had to offer (or hurt) others. The quote below – bad behavior comes from insecurity – is so often true: uncertain of who I am and what I have to offer. On the flip side, inner security means a person has a sense of their own autonomy and power, and my real ability to impact others.

Next time you feel insecure, notice how that feeling projects outward to those around you.

If you want more on this topic, you may want to watch my video: How to Love What You Do Without Burning Out.

Quote of the Week

Most bad behavior comes from insecurity.

• Debra Winger

Celeste Headlee: 10 ways to have a better conversation

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Maryanne Nicholls is a Registered Psychotherapist.  To find out more, gain access to her weekly newsletter, meditations and programmes, sign up at www.thejoyofliving.co .